How Terbium Soundproofing handles personal information submitted through this website.

When you use the website, we may receive information such as your name, email address, phone number, property or project details, budget range, timeline, and any other information you choose to provide when requesting an assessment or starting a conversation through the live chat.

Basic technical information may also be collected automatically, such as device type, browser information, page usage, and interaction data that helps the website function correctly and helps us understand site performance.

Information submitted through the website may be used to respond to enquiries, prepare consultation follow-up, understand the type of acoustic support requested, maintain internal lead records, improve response handling, and make practical improvements to the website and its content.

We may also use contact details to send follow-up communications connected with a consultation request, provided those communications are relevant to the original enquiry.

If you use the live chat feature, the messages you send may be stored so previous conversations can be reviewed and so the Terbium team can respond effectively. Consultation form submissions may also be stored in the website admin system for operational follow-up and service management.

Please avoid sending unnecessary sensitive or confidential information through the website unless it is needed for your enquiry.

Personal information is not collected for resale. Information may be shared only where reasonably necessary to operate the website, manage communications, or support a genuine business enquiry, such as with carefully selected hosting, email, analytics, or technical service providers that help run the website.

Information may also be disclosed where required for legal compliance, fraud prevention, or the protection of the business, website users, or third parties.

Enquiry and communication records may be retained for as long as reasonably necessary to manage conversations, understand past requests, support customer service, and maintain business records. The precise retention period may vary depending on the type of enquiry and operational need.

Reasonable technical and organisational steps are taken to reduce the risk of unauthorised access, misuse, or loss, although no internet-based system can be guaranteed to be completely secure.

If you want to ask about information you have submitted through the website, or if you would like the team to review, correct, or remove information where appropriate, you can contact [email protected].

You may also control some browser-based data collection through your browser settings, including cookie controls, which are described further in the Cookie Policy.